Return & Refund Policy

Last Updated: June 2026

At KOTA DORIYA, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days of delivery under the following conditions:

• The product must be unused, unwashed, and in its original condition.
• All tags, labels, packaging, and accessories must be intact.
• The product must not show signs of wear, damage, alteration, or washing.

Non-Returnable Items

The following items are not eligible for return:

• Products purchased during clearance or special sale events.
• Customized or made-to-order products.
• Products damaged due to misuse by the customer.
• Gift cards and promotional items.

Return Request Process

To initiate a return, please contact us within 7 days of receiving your order.

Contact Details

Email: haqnawaz0232@gmail.com
Phone: +91 98750 26867

Please provide:

• Order Number
• Customer Name
• Product Details
• Reason for Return
• Clear images (if applicable)

Our support team will review your request and provide further instructions.

Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be processed within 5-7 business days.
• The refund will be credited to the original payment method used during purchase.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging.

After verification, we will offer:

• A replacement, or
• A full refund, as applicable.

Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

Shipping Charges

• Original shipping charges are non-refundable.
• Return shipping costs may be deducted from the refund amount where applicable.
• In cases of damaged or incorrect products, return shipping charges will be borne by KOTA DORIYA.

Contact Us

For any questions regarding returns or refunds, please contact:

KOTA DORIYA
📧 Email: haqnawaz0232@gmail.com
📞 Phone: +91 98750 26867
📍 KETHUN KOTA, GODOWN, 325008, Kethun, Rajasthan, India