Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with KOTA DORIYA. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully.

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, sales events, or holidays, processing times may be slightly extended.

Shipping Coverage

We currently ship across India.

For international shipping inquiries, please contact our customer support team before placing an order.

Estimated Delivery Time

Location

Estimated Delivery Time

Metro Cities

3–7 Business Days

Other Cities & Towns

5–10 Business Days

Remote Areas

7–14 Business Days

Please note that delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • Free shipping promotions may be offered on selected products or order values from time to time.

Order Tracking

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable).

Customers can use the tracking information provided to monitor the shipment status.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Courier partner delays
  • High order volumes

KOTA DORIYA shall not be held liable for delays caused by circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address, phone number, or recipient information is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply.
  • Orders returned due to incorrect information may require reshipment charges.

Damaged Packages

If your package arrives damaged:

  1. Take clear photographs of the package and product.
  2. Contact us within 48 hours of delivery.
  3. Provide your order number and supporting images.

Our team will investigate and assist with a suitable resolution.

Failed Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed due to customer unavailability or incorrect information, the package may be returned to us. Additional shipping charges may apply for reshipment.

Contact Us

For any shipping-related questions, please contact:

KOTA DORIYA
📧 Email: haqnawaz0232@gmail.com
📞 Phone: +91 98750 26867
📍 KETHUN KOTA, GODOWN, 325008, Kethun, Rajasthan, India